Kudos to Activecaptain

P

Prospective

Active member
Joined
Sep 7, 2006
RO Number
23085
Messages
1,343
At Pascals encouragement I put eSeaCharts on my ipad and synched it with Activecaptain prior to my Lake Champlain voyage. It came in handy several times but my most interesting experience came after I got back.

Put on a couple of reviews of marinas where I thought we had noteable experiences good and bad. Well on the bad one, the marina owner emailed Activecaptain requesting the review be taken down.

I was contacted by Activecaptain to let me know and tell me they stood by the review. They asked me to confirm the details and be sure I had the right place. I told them I did but agreed to change one detail that may not have been clear. They were appreciative and said they stood by my review 100%. I was then contaced by the marina owner who apologized and offered a free night stay. I modified my review to indicate this as well.

Activecaptain was very valuable with navigation info, marina reviews and a host of other very updated info. It's become a must have when planning cruises to any new locals. And the feedback it offers the marina owners may help to improve the overall quality of services going forward.
 
I always say that Active captain has revolutionized navigation and cruising! Jeff and Karen take the accuracy of the data very seriously...
 
I provided feedback on a marina.
Marina complained.
Jeff contacted me.
I told my story.
He agreed and the review stands even though marina threatened Jeff numerous times.
 
I gave a good review of one marina (North Palm Beach) and got a "thank you" from the marina (we've since been back a few times). The only negative review I gave I never heard a word about, but it is posted.

FYI: for those of us on Android phones, NutiCharts & NutiCharts Lite (free) include Active Captain access.
 
Jeff is very knowledgable with writing computer software programs. He and I disagree on the level of security needed on public access points. He believes a VPN is the only real way to be secure at the RF layer in spite of WPA2. In fact he is correct I just question the hackers ability to be within the RF coverage area of the Access Point and you as an individual bearing the brunt of a cycber attack? I guess I'm saying the odds are pretty slim. He has done a greaty job with Ative Captain for cruisers. The information is verified and Jeff is a stand up guy.
Bill
 
Good to know, thanks for the heads up on this software!
 
I was going to submit a feature request to Jeff & Karen about a way to provide anonymity on negative reviews. I've held back in a few locations for fear of retaliation. It can actually be a GOOD sign when a marina complains about bad reviews - at least they care. (but threatening the customer or AC is going too far!!!)
 
I believe that it just shows them your screen name. And unless you've elected to show your other personal info to "other captains" it doesn't show it. Either way, I am not concerned that they know who I am. I stand behind the review good or bad.
 
Retaliation? If i got bad service somewhere, I am not going back!!!
 
I don't show my personal details, but I'm probably the most active "Active Captain" in this area. It doesn't take too long after reading my reviews to get an idea of who I am.

quote:
Originally posted by PascalG

Retaliation? If i got bad service somewhere, I am not going back!!!

Click to expand...


Really? There are only so many marinas - that could really limit cruising destinations! I like that AC can help shame a marina into fixing that broken piling or bad power outlet in a way that a complaint to a manager won't...
 
This is very cool! I've since signed up; it's a great addition to the other sites I monitor. Thanks!
 
Yea I signed up also and went in and made some changes to the details of our club. I poked around some of the YC's I go to on Lake Erie...not a lot of reveiws up here but a few.

Thanks
Niles
 
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