Holy Grail you know not what you speak of. The 2 companies are built from the ground up very differently. First off, the major difference between the 2 companies is that Sea Tow is a franchise and Tow Boat US are made up of private companies that are licensed by Boat US to service a particular area. Reynolds Tow and Salvage of Bay Shore is the company licensed to service the Great South Bay and areas west for Boat US. Sea Tow's memberships are not divided up among all the operators. All the members in a franchisees territory are that franchisees members. A portion of each membership goes to the International Sea Tow for franchise fees, advertising and others. A small amount goes into an escrow fund, for lack of a better description, that a local Sea Tow can be reimbursed for towing a member of another Sea Tow franchise. The remainder of the membership fee belongs to the local Sea Tow franchise who services the home area of the member. So it is in the best interest of the local Sea Tow to service it's members because the larger the membership, the better for the local Sea Tow owner. Lose your members and you lose money. Sea Tow also doesn't have a tiered membership program. One price and you're covered completely. With, Boat US if you don't have the top tiered membership, you're responsible to the local licensee for the balance not covered by your membership. So it's in his best interest if you don't have that. Now in all fairness, the cost of a Sea Tow membership and a Boat US unlimited membership is about the same. And both have a great, competent group of captains. But I can tell you first hand that Sea Tow captains are motivated and really do care about providing the highest level of service in a timely manner to all. I can tell you this because I am a part time captain for Sea Tow Great South Bay and took it a little personally when you said we weren't as motivated as Boat US. Just wanted to set the record straight. And if you'd like me to explain why it sometimes takes longer for us to respond than you like. I'll gladly explain it in another thread.