I have spent about 15k with Ladds, but get it in writing. They are fairly honest, but I had one guy tell me a price without asking the boss. It worked out ok.
The fiberglas work they did on my Vetus Bow Thruster is still leak proof, but make SURE any parts needed are THERE. Vetus told us they had our Bow Thruster, but a week later they said they were out, it would be a few weeks, yada yada yada.
Ladd's got one in from somewhere & I didn't pay anymore, but I sweated bullets for a week.
Also, if they lift you out with the straps, check your fiberglas real close for cracks. I think we had to sign a waiver or something prior to them taking our 44 Tolly out, but we had spider web type cracks afterwards. I got it fixed, but Ladd's said tough luck at that time.
And watch any stripes..put it in writing they will be undamaged.
Don't get me wrong, they are good folks, but when I was there a few years ago I felt like they had too many people quoting prices. It caused confusion.