Marine Max Service

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Robski97

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SOmething really good was posted here... Double D " THE FORUM MODERATOR " Edited it ...

Did he do it to gain favors from Marine max on a pending trade ???

I WANT JUSTICE !!!!!!

WTF.... the lead post of a forum DELETED!!!!!

NICE.....

Guess this wont be here long either.....
 
NO.....I found out their " NEW " used boat trade-in policy....SUCKS
 
I wish we had more feedback on this thread as I might be a customer soon !
 
giolic,

My advise is to do as much research on the dealer as the boat that you want to buy. If you are looking at Sea Ray one place to start is their Ambassador dealer listing. The link will give you a list of all of Sea Ray's dealers that made the Ambassador dealers list (this is based on several factors but mostly on customer report cards). I would venture to say that Robski's dealer is not on the list but I could be wrong. Also do some searches (google) for the dealer you are thinking of using. Usually if someone has had a problem they will let the world wide web know about it. Good luck with your searches.

http://owners.searay.com/master_dealer_list.asp

How the program works:

http://owners.searay.com/master_dealer_program.asp

Hope this helps,

Wesley
 
Wes,

I'm hoping to buy a Meridian 368. M/M also sells them.

Great Info !! Thanks for the feedback I see MM norwalk on the list

Mark
 
Wesley,
Marine max in NY used to be ss3... They are a master dealer....

There serivce sucks ... there serivce writer attitudes suck...

Marks Norwallk location is an old ss3 location... Different staff and hopefully better serivce...

But the ambassador thing doesnt mean crap....

Customers get questionaires. The questionaire goes back where??? TO THE DEALERSHIP.... So the dealership then picks and chooses which surveys they want to submit making it WORTHLESS!!!

I couldnt believe it

There are more factors involved in a dealer becoming an ambassador dealer then im aware of but customer satisfaction which is part of it is controlled by the dealer. SEARAY wants Ambassador dealers ... so rules im sure are bent in the other criteria...To make it happen.

So mark needs to be very diligent...

Rob

PS i have seen improvement with in the last 2 months.
 
Robski: They are a public company, NYSE listed. Write directly to the Pres. in Clearwater, FL. They will not ignore you. Send a cc to their VP marketing and whoever else you like on their corporate masthead. The boating business is fragile, and an upset customer with a keyboard can directly impact their stock price. My local dealer is MarineMax Pompano Beach, Fl. and they've been great to work with. So as others have said, it depends on the particular dealer within the MarineMax organization. Having run a public organization earlier in my life, I will tell you firsthand that public/customer opinion matters (unless one runs a monopoly or similar ie; Exxon etc. MarineMax may be the big guy on the Sea Ray radar, but overall, boating consumers have a large market to choose from. As others have said, buying the boat is relatively easy, albeit not necessarily inexpensive. keeping it running well and maintaining it is the bigger challenge. Good luck!
 
To Steve's point: William H. McGill, Jr age 64 is the Chairman, CEO, and President. He is paid a base of $1.94M per year. The address of MM is 18167 US Highway North Suite 300 Clearwater, FL 33764 727 531 1700. He owns something around 130,000 shares of the stock. At the same time Brunswick owns about 1,861,000 shares.
The VP of operations is Edward A. Russell age 47.
Last I looked the stock was around $24.77 and the analysts were somewhat bullish.
They know they have service issues. They don't know about your service issues. A cordial, well articulated, fact specific letter might help.
I stand behind none of the above statements. They are my interpretation of what I read at YaHoo Financial. Good luck!
 
I forgot to say if you write; say what result you are looking for when and why it is appropriate. All this and succinct as well.
 
Thanx guys the letter will with out a doubt be going out....

The serivce road manager called me friday nite ... after just coming off vacation to tell me that the guys were on my boat wed and thursday... Im like the boats shirnk wrapped.. howd they get on...

Silence on his end... I guess they cut the wrap... Cut the wrap ?? Did they rewrap it ? or tape it ? I honestly dont know was his answer...

What did they do on the boat... replaced the refrig door... pulled my carpets ,,, removed my runner and some other house keeping things.. He stated that since the boat was wrapped ... HELLO ITS JANUARY... they were going to wait until spring to replace my port side porthole thats leaking . I said fine... We hang up... Im thinking holy cr**# refrig door ... carpet... they cut massive hole in my wrap.... I leave work go down to the boat.... sure enough...MONSTER hole in wrap... flapping in the wind ...

Marina closed .. its raining .... and I got like 6' flap of wrap blowing in the wind...

I took a rock and weighed down the flap....just to stop it from tearing more...

then I noticed thye cut a whole in the shrink wrap to repair the porthole that was supposed to wait til spring... WTF.....

oh and they were suposed to replace the porthole not repair it ...

so all has to be done again.... You cant make this stuff up!!

Pen is in hand....

Rob
 
HOLLY COW.......... more WTF 's

Rob...If you need a zipper door for your shrink wrap....I have an extra one..your welcome to it...it just tapes in place.
 
Or better yet, why wouldn't the dealer just reparir the cuts with shrinkwrap tape when he was done with the work? I'd be livid if someone left my boat in that condition.
Greg
 
I bet that was a good photo opp too.
 
btw Rob, those questionaires go back to Searay not Marine Max. I've have purchased several boats from them. Always get the questionairs from Searay about Marine Max. I have never sent them to the dealer.
 
Rob,
Despite my current boat being a Cruisers brand, I bought it from MM who had taken it in on trade (not a brokered boat...bought direct from MM). Reading your post above makes me wonder if they didn't fly the service techs from my MM store over to yours for a day of fun on your boat!!! I could go on at length about the frustrations and irritations I had with MM service. My salesperson was absolutely great and I really liked him a lot. The service dept though were like a bunch of apes! I should have taken pictures of the condition they left my boat in a couple of times- unbelieveable. They did at least reimburse me for the anchor light of mine they lost that I did not notice was gone until I was just about to pull out of the slip 30 minutes before dark with the wife and kids loaded on the boat for a planned 2 night weekend getaway. It completely ruined that trip, but like I said, at least they reimbursed me for the cost of the light and shipping from cruisers...even if it DID take them 2 months to get me the check!!!

Honestly, one big factor I had in buying my boat from MM (besides really liking the boat), was the "comfort" in knowing I was dealing with a reputable dealership with a competant service department. Little did I know that was not to be the case, though they always did what was right in the end...it sure took a lot of phone calls and headaches to get to that point.
 
I just purchased and closed on a used boat from MM. I wrote a very detailed "list" of items to be completed by time of delivery (April 1, 2007). I also held back a sum of $$$$ that will NOT be released until ALL items are COMPLETED. I highlighted the same three words in my list and repeatedly told the salesman that I will NOT release a single penny untill ALL items are COMPLETED. There will be no partial payments.

Now, that being said, I am not nieve enough to believe that ALL itmes will be COMPLETED by delivery. I hope that I am pleasantly suprised, but I will not be overly disappointed. What WILL make me feel "at ease" is knowing that they want the rest of the $$$$.
 
Mike,
Im looking for the email that i got that explained the whole questionaire thing.... Its a useless tool... Ill find the email its self explanitory...

Dom,
Buddy i wish u luck... maybe ull be the guy that they get it right on...

Tony,
I dont know if u read my emails going back a few years about how they replaced my cockpit carpet like 4 x in one season due to them not removing there shoes when they serivced the boat. The # of times they disconnect my eletric and defrost my fully filled freezer...

Just a joke... and the best part is ... " we didnt do that "

Which part didnt u do the stains ... the defrosted refrig... the scratch dwon the side of the hull that matches the nail sticking out of piling at the serivce dock....

oh and never use ur own lines or fenders... disappeared everytime...

Even lost a power line...

Like ive said cant make this stuff up....

Rob

BUT I LOVE THE BOAT !!!!
 
Hahaha- Rob, I shouldn't laugh but boy that sounds VERY familiar! I think the apes here must run over and work part time at your store! Actually the service manager here was a great guy...spent time with him and his family socially on the water and I genuinely liked him. But man...every time they got on my boat it was a mess. They did the ol' turn off the fridge and defrost/ruin everything to me a couple of times. Stains...yes, I've got stains on the cockpit carpet that took me forever to clean off. My favorite was their returning my boat to me with leaves and pine needles all in the cabin! When asked how that happened they just said, "That's not possible- we kept her covered!" Ha- sad thing is my boat even has a complete mooring cover they could have used but it sat untouched.
I knew we were in for a fun ride when it all started with their never showing up to work on her the day they promised and then arriving 4 days later out of the blue, calling me on my cell phone asking where the keys were (at the house!).
And all that was just to correct a few minor warrantee issues!!!
 
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