New Regal Website Suggestions

R

Regal_Marketing

Member
Joined
Jul 19, 2007
RO Number
27590
Messages
8
Hi all! We are currently considering significant upgrades to Regal's corporate website (www.regalboats.com) and wanted any and all of your input before we began. Since everyone on this board loves to talk about Regal products, we thought we'd ask you first. Specifically, what do you like and what do you want? Your suggestions would be greatly appreciated and highly valued, so please post your thoughts. We can take the criticisms, too – that's why we asked!

Your Regal Marketing Team
 
How about pictures of the interior color choices and a "currently in planing/ new boat" section. The 52 is the first boat I recall having an announcemnet on your page before it was really built. Many other models I actually saw in person before they were posted on your web site.
 
PDF's of Owners Mannuals and "cut Sheets" of equipment used.

It would also be useful, although you (Regal)may have to go out on a limb, to publish known problems and fixes... for example the water that accumulates under the fuel tank of my 1999-242. If it wasn't for others talking about it I would have never jacked up the front of my trailer to see if I had water that I couldn't see... of course I drained it...simple fix.

that's my $0.02
 
Specs & pics of older boats; Link to parts department; Link to customer service; Compare area: between Regal family and/or competition; as above: an FAQ section for known trouble/problem spots. Just to few thoughts.
 
I would like to see a contact list of whom to contact with spacific problems.

Also you must learn to respond to surveys if you expect people to fill them out.

I had a response from Mercury but never from Regal.
 
I would like the "price your boat" feature to not require all the personal information to use it.
 
Performance data, fuel burn rates, WOT, etc. with the power options.
 
Cliff & Jean hit it right on the head but simply putting contact numbers on a blank sales web site could be confusing and generate unwanted or unneeded calls to various departments from "potential" customers or simply the curious. I would suggest you have an existing customer area accessed via name and password that would contain that information and more.

Customer Service has almost always responded in a satisfactory manner to my questions and problems. They did good when they took Danny Dunlap away from Boat Tree and the guys in engineering have always been super. Problem is that for the less initiated they don't know who is their CSR and finding out can be frustrating.

There should be dart targets made of the faces of the marine engineers who put stuff that needs to be routinely accessed and serviced in places that are not accessible. We could download those targets and use them for either dart practice or simply shotgun them. It wouldn't make accessing any easier but it might help with the frustration. You can start with the guy who put the fuel shutoff for the generator in an inaccessible place and with the guy who placed the sump pump for the aft head and AC on the 4260. A big picture should be provided for the idiot nee marine engineer who put the AC raw water pump behind the wire shield and used an "F" fitting to distribute the raw water.

You'all really need to UNDERSTAND that even the smaller boats can mean a major investment for a lot of your customers and they have what may seem like silly questions. A section devoted to each model boat with a "engineer" or CSR to answer customer questions would go a long way to making your site #1 in the industry. On a side note, unless personnel have changed, your parts department sucks. Unreturned phone calls, wrong parts, folks that don't know a wheel from a chip and have a surly attitude drive customers to Marine Max and they are probably the armpit of the boating world.

Last but not least. New models. Tell us the differences, tell us, for example, why you changed the 4160 to the 4260 and then to the 4460. Fortunately I can still pay for 42' when I dock my boat, others have to pay for 44'. I wish it was called the 2460 but I don't think the harbor masters would go along with that once they saw the boat.

Mostly, if you want existing customers to visit the site, you have to give them a reason. I haven't even looked at it in more than a year except to see if the 5260 information was there and the last time I looked it wasn't.

Mike
Palm Coast, FL
2004 4260 w/TAMD75EDC and all the toys.
 
Well, I look at the website frequently. Bigger/higher quality and more numerous photos in each gallery would be nice. Agree that having to put in your contact info when building a boat is a deterrent. Seems like there's an extra, unnecessary step to get to any boat review. Smaller models get short shrift on video, and video quality could be better.

On a related note, a number of your competitors (Four Winns, to cite one example) issue a CD with videos about the manufacturer and boat models. My son really wanted me to get a Four Winns after watching the video about 100 times. :)

Thanks for asking, btw.
 
I would like to see a link to the parts dept. so we can order parts directly online in stead of going a long distance or dealing with a dealer we don't care for to get parts. also a link to info on older model boats I.E. I have a 1997 292. Alot of us work on our own boats and it would be nice to have a place to link to to find how to's such as shop manuals for autos have.
 
I would really love it if you would upgrade the Regal Store. I'm dieing to purchase cool T-shirts and accessories. I cant find a single thing that interests me. It would be nice to get us to pay to advertise for you.
 
Hi Regal_Boats_Marketing,

It's nice to see you here on our forum, not sure if you were on our previous forum or not?? But it is nice to see you here with us now.

We look at the Regal Website occasionally, but since we're not in the "New" boat market, there's no reason to visit frequently. I wish we could afford a beautiful new Regal, but we simply cannot.

That said, we do have a 1989 Regal 280 that we still really like a lot.. We keep it maintained and looking good, but it's getting hard to find replacement parts as things break and need replaced etc.

It would be nice to have an archive of parts/numbers and/or supplier information so that we can contact the original vendors directly if possible for these older parts that Regal no longer has in stock.

Case in point, we tried to get replacement door hardware for the cabin hatch.. was told by Regal Dealers and Regal that the parts were no longer available... with a little research, we were able to get the parts we needed from Spartech directly (through a non-Regal dealer)

We realize the boat is nearly 20 years old, but it means a lot to us to keep it looking good, and we would think it would mean something to Regal to see the older boats looking so good. We get a lot of complements from other boat owners about how nice our Regal is for her age.

Regards,
 
Thanks DogDaze, I appreciate the support. I will be gone in europe for two weeks, but if they can't get it by then, I will really start to put up a stink. That will be 3 months at that point, more than enough time to get a stinking windscreen. Regal customer service even confirmed that the windshield was ordered June 5th, what is the problem???

But back to the question, I would archive all of the info from earlier boats, ie video tours and also owners manuals from all the boats in a pdf form that can be printed out easily.
 
Second everything listed thus far and would add links to web-sites and warranty contacts for equipment on my boat. If I need something for the Kohler generator, the US Marine AC, etc., it would help me be able to contact them directly.
 
I just wanted to mention that I would have no problem logging into the website as an existing Regal Owner.

I think it would be helpful for Regal as well, if we were able to setup a Database and profile, that would include our personal information, HID number etc... as long as the setup was a one time deal. (kinda like here on the forum)

This way, the archived boat information noted above would be only available to existing Regal Owners.. maybe with an option for a setup for potential Regal Owners on a limited basis..
 
I'm Canadian (French)

I understand english very well but it can be a problem for many potential french canadian buyers. Here it's dificult to see a real boat in stock in any dealer. It would be great to see more picture of the interior color choices.

Frederic
2007 2565 window express owner
 
I would find it handy to have access to information regarding older models such as service bulletins or availability of replacement parts. Additionally when using the site provided email contacts, it would be helpful for emails to be answered even if only to say sorry they can't help. Thanks
 
You must log in or register to reply here.
Back
Top