Is the toilet on any sort of platform, or is it mounted flush to the sole of the head? If on a platform and mounted too far forward, the pedal can get hyperextended, that is, pushed down too far, and that will cause the issues in BillK's post, among others. The pedal cannot be allowed to be pushed down beyond the base of the toilet. It is in the installation instructions, but as I found out when diagnosing a latent issue on one of my systems, those are not always followed.